This unit is about managing and being accountable for your own work.
What key guidelines, procedures and codes of practice are relevant to your work? (1.1)
Guidelines, procedures and codes of practice that relate to my work are very important as each of them gives me critical information on how to perform my job effectively and safely. Failing to follow these could potentially hurt myself, others or even more cause problems for the company I work for by falling foul of legislation.
The procedures, guidelines and codes of practice relevant to my work are:
Procedures: Reporting of accidents at work, fire drills, reporting absence from work and first aid procedures.
Codes of practice: Good customer service, quality assurance, freedom of information and privacy of personal data.
Guidelines: How to answer the phone, dress code, how to handle email, how to store and retrieve information, how to use IT to exchange and store information, how to use office equipment and ensure my own actions reduce risk to health and safety.
Why is it important to plan your work and be accountable to others? (1.2)
Planning in fundamental to time management and involves organising and prioritising work. A plan gives us a clear idea about what is to be done and helps avoid duplication of labour. It allows managing time effectively to meet objectives and deadlines. Everything is made easier if we establish
Exactly what we are supposed to be doing, to what standard and to what time limit. Having a plan allows my line manager to know my daily task and allows them to check I understand my work objectives.
I need to be accountable or responsible so I can provide what is expected from me and to do a quality job.
How do you agree realistic targets for your work and why is it beneficial and important to do so? (1.3, 1.4)
I can agree realistic targets for my work by trying and making sure that they are realistic and possible to do in the time I have been given and with the resources I can use and still have time to complete another task allocated to me.
Also it is beneficial and important to agree realistic targets because in this way I won’t be under stress and I won’t let down my colleagues, managers and customers.
How do you plan your work to meet agreed deadlines? (1.5)
To meet agreed deadlines I should make a list of work that needs to be done together with any required dates for completion and prioritise the order that I will need to undertake the work.
I should plan ahead what resources I have got available; for example equipment, information etc., Don’t promise what I can deliver and communicate with my colleagues and team leader/manager if I think I am not going to be able to complete my deadline.
Why is it important to keep other people informed about progress of work? (1.6)
It is important to keep other people informed about my progress of work because if I am having problems to meet my deadlines my team leader or supervisor will help me to reprioritise my work or may ask someone to help me.
As well is important because the person I am doing the work for can miss their deadlines if I am not on time.
Why should you give people notice if you need to revise your work plans and what are the key benefits of doing this? (1.7)
It is important to give people notice if I need to revise my work plans because my team leader/manager could help me if I need it. If I don’t keep them informed they can assume I am on target and this could cause a lot of problems to my colleagues, managers and to me.
What types of problems occur during your work and what are the key ways you can get help with them? (1.8, 1.9)
The types of problem that can occur during work are:
Breakage of equipment.
Interruptions such a colleagues asking things.
People not keeping me informed or providing me with the information I need to complete my job.
Absence of other colleagues.
The key ways I can get help with them are:
By reporting any problems to my team leader/manager so they can try to solve it.
If my team leader/manager is not available I should talk with colleagues that have more experience to help to solve the problem.
Why is it important to acknowledge and learn from your mistakes? What are the benefits of doing this? (1.10)
It is important to acknowledge and learn from my mistakes doing so can help both me and others around. People will recognise I have admitted my mistake and then be in a position to try to correct it. They can help me to ensure I don’t make the same mistake again by providing extra support.
Why is it important to set high standards for your work and how you do this? (2.1, 2.2)
It is important to set high standards for my work because it means producing work without mistakes that is delivered on time, which content is accurate and presented professionally. It is important to do so otherwise my line manager/supervisor will feel I am not interested in my job .It will create a poor impression of myself and it could result in dismissal.
In order to set high standards for my work I need to speak with my supervisor about them and agree what the standards are and what I need to do to achieve those. I will need to get feedback from my line manager and colleagues on how I am performing and identify areas of improvement.
Why is important to take on new challenge and be able to adapt to change? (2.3, 2.4)
It is important to take in new challenges and be able to adapt to change because this will show my employer that I am committed to the organisation and it will help me to learn new skills and improve my knowledge.
As well is important to adapt to change and undertake any training that is require doing my job to a higher level. Refuse to do so could make think others that I am a negative person and no flexible to changes and to learn new procedures or methods in the work place.
Why is it important to treat others with honesty, respect and consideration and what are the key benefits of doing so? (2.5)
I is important to treat others with respect, honesty and consideration because this will help to create a good environment in the work place and it will affect the happiness and job satisfaction of everyone and myself. This attitude will prove that we are part of a team.
With consideration to other people and their feelings I will know what others like and dislike and I could act accordingly.
With honesty I will build trust and others will know I will keep them informed of my progress and I will meet standards and deadlines.
With courtesy, being polite and having good manners I will give others a feeling of being valued and respected.
If I respect others they will respect me.
What are the types of behaviour at work that show honesty, respect and consideration? What types of behaviour do not? (2.7)
The types of behaviour at work that show honesty, respect and consideration are:
To be competent at the work place and have high standards.
Show consideration for others and being helpful.
Have appositive attitude towards work.
The types of behaviour that doesn’t show honesty, respect and consideration are:
Not being willing to help or change.
Not being responsible for my own work.
Not being a good team player.
Being disrespectful to other and not considering how they may feel.
Why is your own behaviour in the work place important? (2.7)
My own behaviour in the work place is important because it will affect how others view me and how they will behave towards me.
Being a good professional, showing respect, consideration and being accountable to others will make me feel good with myself. My colleagues and supervisors will respect me and consider me as part of the team, bringing me satisfaction in the work place and in my life in general.
Mandatory Unit 201: level 2 Business and Administration